Cancellation and refund policy.
What happens when plans change.
Owner cancellations
Cancelling a request is free until a walker accepts it. After a walker is assigned, a 30% fee of the walk price applies, shared with the walker for their time.
Walker cancellations
If a walker cancels or does not arrive, you are not charged for that walk, and your request can go back out to nearby walkers. Walkers who cancel repeatedly may be limited or removed.
Walker running late
If your walker is running late, you are notified on Dote and can choose to wait or cancel without a fee.
Refunds
If a walk is not completed because of the walker or Dote, you are not charged for it. If you have a concern about a completed walk, contact us within 48 hours at hello@doteusa.com so our team can review the GPS record, photos and messages. We tell you the outcome of every review.
Recurring walks
You can pause or cancel a recurring schedule at any time. Cancellation of an individual upcoming walk follows the rules above.