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Home / Trust and safety

Safety you can check, not just a badge.

Exactly who we screen, what we track on every walk, and what we will never claim.

What we check and track

Identity and background check

Every walker completes identity verification and a criminal background check through a third-party screening provider before accepting their first walk, with periodic re-screening afterward.

Live GPS tracking

Every walk is tracked on a map from arrival to drop-off, so you can see where your dog is and how long the walk has run.

Photo verification

Walkers add a photo during the walk, giving you visual proof it happened the way the app says it did.

Clear dispute process

If anything goes wrong, report it in the app directly to our team — no runaround, and no NDA required to get help.

What the Dote Trust Promise is — and isn't

The Dote Trust Promise is our own commitment to these specific practices. It is not a third-party certification or an award, and it is not a guarantee that nothing can ever go wrong. No background check can promise that, and we won't claim otherwise.

No fake reviews

Dote is new, so there are no customer reviews yet. We won't invent five-star quotes to pretend otherwise. What you can check instead is exactly how we screen walkers, what we track, and what happens when something goes wrong.

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